FOR VISITORS
> Planning to visit the Museum of Design?
For opening hours, directions, and more information, please check the Plan Your Visit section.
> Can I bring my pet (or dog, support animal) into the museum?
We welcome properly trained support dogs… (full text continues as you provided)
> Where can I find information about accessibility at the museum?
As we do not have a fixed exhibition location…
> Iâm a member. Do I need to reserve in advance to visit exhibitions?
Members enjoy free access…
> I purchased a ticket for an exhibition or event. How do I use my e-ticket?
After booking, you will receive an email…
> Can I buy tickets at the museum or on the day?
Tickets for exhibitions and events are subject to availability…
> Does my event ticket include entry to the â100% Designâ collection?
We are currently in the planning phase…
> Do educational groups need to reserve in advance?
Educational groups must pre-book their visit…
> How long does it take to visit the museumâs temporary exhibitions?
On average, most visitors spend about an hour…
> Where can I eat or drink near the museum?
We have a small cafĂ©, Design Coffee…
> Is there a physical design store?
We currently only have an online store, Design Store…
> Do you have a place to store coats and bags?
We do not provide personal lockers…
> Can I take photos or videos inside the museum?
Photography and videography with personal devices are allowed…
> Who qualifies for discounted tickets?
30% discount for seniors…
> Lost and Found
If you lost an item during your visit…
*** PLEASE NOTE:
Please treat our team with respect. The Museum of Design is a welcoming place for everyone. Our museum staff have the right to work in a safe environment, free from threats, racism, or any other form of discrimination. The museum does not tolerate any abuse or assault towards its staff. We expect everyone to treat each other with respect and understanding, and to maintain inclusive behavior while on museum grounds.
The museum is also a smoke-free space (including e-cigarettes). If you wish to smoke or use an e-cigarette, please step outside temporarily to do so. We appreciate your cooperation on this matter.
FOR MEMBERS
> Is the Museum of Design a charitable organization?
No, we are a non-public service organization…
> How can I join as a member?
You can join online or at the reception desk…
> When can I start using my membership benefits?
Membership benefits take effect immediately upon purchase…
> Can I request a physical card?
You may contact info@museumofdesign.vn with the subject [MEMBER]…
> Do I need to book for exhibitions?
As a member, you do not need to book for exhibitions…
> Can I upgrade my exhibition ticket to a Membership?
You can upgrade your exhibition or event ticket…
> Which events do I need to reserve tickets for?
Members still need to book tickets for workshops, courses…
> How can I buy a Membership gift card?
Gift cards in the form of vouchers can be purchased online via Design Store…
> How do I redeem a membership gift voucher?
Recipients have 12 months to activate their gift voucher…
> Prices and info to become a member?
Please visit the Become a Member section for more details…
> Conditions for Student Membership?
For students aged 16 and above…
> What are the benefits of being a member?
– Unlimited, free access…
– 10% discount at Design Coffee and Design Store…
– Up to 20% discount on events, workshops…
– Access to a member-exclusive newsletter…
Note: Individual, Family, and Student memberships have different access rights.
> Can my membership application be rejected?
The museum reserves the right to refuse membership applications and will refund if needed…
> Can my membership be transferred to someone else?
No, membership is non-transferable…
> How do I renew my membership?
We will send an email 7 days in advance with the subject [MEMBERSHIP RENEWAL]…
> Am I eligible for a membership refund?
You have 15 days to request a refund if no benefits have been used…
> How will the museum use my personal information?
Only for contacting and operating membership per Decree 13/2023/NÄ-CP…
> Does the museum share my personal details?
Possibly with third parties but only when necessary and not for private purposes…
> Can I update the type of information the museum sends me?
Yes, but you cannot opt out of essential service emails…
> Where can I read the full Privacy Policy?
Please visit the Privacy Policy section.
FOR WORK-RELATED INQUIRIES
> Will I receive feedback after submitting my application?
We would love to respond to every application… However, only shortlisted candidates will receive a reply. Rest assured we check the spam folder weekly.
> Do I need specific educational qualifications to be accepted?
Some roles require specific qualifications (which will be clearly stated). However, personal qualities and growth potential remain the most important factors.
> What kind of employment history information should I provide?
Provide at least 5 years of work history, starting from your current/most recent role. Include full-time, part-time, and self-employment roles.
> Why do I need to provide documentation/references?
We only ask for this when you’re about to be offered a job. References help verify your employment history. Preferably from your most recent company or manager/teacher.
> Why do I need to provide my personal information?
To support equal opportunity and workplace diversity monitoring. Data is not shared outside the hiring team and used only for internal statistics.
> Is there a dress code for interviews?
There is no specific requirement. Wear what feels appropriate for you.
> Can I request adjustments for my interview?
Yes. We encourage you to share your needs and weâll do our best to accommodate your circumstances.
> What unique benefits do employees of the Museum receive?
Employees receive temporary exhibition tickets to share with friends and family, discounts at the Design Store and Design Coffee, and free entry to special events.
If you’re still unsure after reading these questions and answers, please email us at info@museumofdesign.vn with the subject line [WORK] and weâll do our best to assist you.
FOR CONSULTING SERVICES
> Does the Museum offer any other services?
The Museum of Design is the first and only institution in Vietnam with leading expertise in design curation. We support individuals and organizations with the goal of enhancing design understanding through the following services:
– Creative Strategy
Develop creative strategies to drive or renew business through product and service design.
– Gallery Research and Development
Guide content interpretation for diverse audiences and help create personal or organizational galleries.
– Exhibition Content Development
Consult and organize design, architecture, and contemporary lifestyle exhibitions with museum-level quality, creating thought-provoking and memorable experiences.
– Design Courses and Hands-on Workshop Development at All Levels
Organize courses from basic to advanced for individuals/organizations with both Vietnamese and international experts.
– Publishing & Distribution
Publish exhibition materials, and provide editing, design, and high-quality book distribution services nationwide.
– Organizing Competitions
With expertise from the Tá»T Selection awards, we support the organization and development of design competitions or awards.
– Traveling Exhibition Services
Consult on organizing traveling exhibitions with in-depth guidance on process and execution.
– Design Object Valuation
Consult on identifying and appraising privately owned design objects or works.
If you have other needs not listed above, please email info@museumofdesign.vn with the subject line [CONSULTING] and describe your needs.
FOR INTERNATIONAL RELATIONS
The Museum of Design believes that creativity is driven by international exchange and exposure to new ideas and perspectives. Positioning itself as a bridge or gateway for global collaboration by showcasing designers and being open to working with partners worldwide, we welcome conversations that may lead to deeper and more exciting collaborations.
If you or your organization would like to engage with us internationally, please email us at info@museumofdesign.vn with the subject line [INTERNATIONAL RELATIONS] and describe your needs.
FOR DONATION INQUIRIES
The Museum of Design collects objects, works, or materials with the purpose of fulfilling its mission to communicate the value of design. The “100% Design” collection includes outstanding examples of design that have shaped the modern worldâfrom architecture to fashion, transportation to graphic design, and product design to furniture.
Please contact info@museumofdesign.vn with the subject line [DONATION] and describe the item you wish to donate or request a list of objects the Museum is currently seeking.
If suitable under the Collection Policy and in good condition, the object will be accepted into the permanent collection. If we cannot accept it, we will advise alternative solutions.
Due to high volume of messages, not all inquiries will receive a reply. Please check the FAQ section if you have specific questions.
> What types of objects does the Museum of Design collect?
From architecture to fashion, graphic design, product, interior, and transportation. Including posters, shopping bags, vinyl records, magazines, phones, computers, games, ready-to-wear fashion, chairs, etc. We do not accept large kitchen appliances.
> Does the Museum accept book donations?
Yes. Please send a photo of the book spine for our consideration.
> I’m decluttering and have objects to donateâcan the Museum come to me?
Send detailed information and clear photos of the item. If youâre in Ho Chi Minh City or nearby, we may be able to visit; for further locations, weâll assess case by case.
> What do I receive when I donate an object?
You will receive a certificate of appreciation and a permanent label on the item such as âGift ofâŠâ or âDonated in memory ofâŠâ.
> I donated an object but donât see it on display?
Only a small portion of the collection is on display. Items are preserved and used for research, education, or loaned exhibitions.
> I would like to lend an item to the Museum of Design.
Loans are initiated by the curatorial team. Once the exhibition is open, layouts cannot be changed. Long-term loans are only considered in special cases.
> Iâm a designer or retailer â how can I suggest a product?
Exhibitions are curated internally or through collaboration. Object selection is carefully planned and curated by the professional team.
> Iâm looking for information on a specific design or designer.
Due to high inquiry volume, we are unable to respond to individual research requests.
Thank you for your support.